Reception / Support Specialist

Allison Ables Real Estate is looking for friendly people to assist customers in person, telephone, support tickets, and online chat. You should enjoy helping customers by answering their questions, responding to concerns, and carrying out our mission to provide the best customer service possible.

Responsibilities

• Answers customer requests or inquiries concerning services, real estate/property specific questions, resolves issues
• Listen and make recommendations according to customer's needs
• Continually maintain working knowledge of all company products and services
• Maintains lead files and contact histories
• Opening, responding to, assigning, organizing, and closing support tickets
• Assist agents with document preparation
• Proactively identifies issues and works to resolve them
• Sets appointments and schedules customers/vendors
• Retrieves feedback from customers, industry members, and vendors
• Various runner, office, and administrative tasks

Requirements

• At least 18 years of age
• Operating a computer in Windows based environment
• Availability to work a flexible schedule
• Excellent communication and computer skills
• Ability to multitask and work in fast-paced environment
• Detail oriented
• General knowledge of Gainesville, Alachua County, and surrounding areas

Desired Skills

• Experience with support ticketing
• Real estate license or experience in real estate/related field
• Previous customer service work experience preferred

Please send your resume to jobs@allisonables.com.